1. Where are your products sourced from?
Our products are sourced from manufacturers which maintain the highest quality, from countries like the USA, Switzerland, United Kingdom, and Germany, just to name a few.
2. Do you have a retail shop?
Unfortunately, we do not have a retail shop at this current point in time and solely operate online.
3. I would like to view your items first before purchasing. How can I do that?
If you are based in Singapore, please contact us at firstname.lastname@example.org to arrange for a private meetup session to view our products.
4. Do you ship overseas?
Currently, we ship within Singapore, countries within the South East Asia and Greater China region, Japan and Korea. We will look to expand into other regions in the future.
Full list includes: Singapore, Malaysia, Indonesia, Thailand, Brunei, Vietnam, Cambodia, Philippines, Laos, Bhutan, Bangladesh, Myanmar, Nepal, India, China, Hong Kong SAR, Macao SAR, Taiwan, Japan and Korea.
If you are based elsewhere and would like to purchase our products, kindly drop us a note at email@example.com.
5. For Indonesian customers, do I need to provide my Tax ID Number (NPWP)?
Yes, all Indonesian customers will be required to provide their Tax ID Number (NPWP) for all shipments into Indonesia as per a new regulation beginning 1 August 2021. We will contact you for your NPWP once your order is made. Failure to provide the NPWP for any shipment could result in clearance delays and potentially lead to service disruptions.
6. How long can I expect my order to arrive?
At Watch Care, prompt delivery is of utmost importance to us. We aim to get your order to you within 3-5 working days or earlier if you are based in Singapore. If you are based in countries within the South East Asia region, Greater China region, Japan, or Korea, we aim to get your order to you within 4-9 working days or earlier.
7. What if an item is out of stock? Will you restock them?
Yes, we will restock items that are out of stock. However, do note that some of our items are limited in quantity and once sold out, it is likely gone forever.
Should you wish to get updates in case a particular item is restocked, do kindly join our wait list and we will inform you once it is available.